Clear answers to
common questions
Clear answers
to common
questions
What is Blackgrid?
Blackgrid is a subscription-based design service. Instead of freelancers or hiring in-house, you get a dedicated async design team that delivers high-quality work on demand.
What is Blackgrid?
Blackgrid is a subscription-based design service. Instead of freelancers or hiring in-house, you get a dedicated async design team that delivers high-quality work on demand.
What is Blackgrid?
Blackgrid is a subscription-based design service. Instead of freelancers or hiring in-house, you get a dedicated async design team that delivers high-quality work on demand.
What is Blackgrid?
Blackgrid is a subscription-based design service. Instead of freelancers or hiring in-house, you get a dedicated async design team that delivers high-quality work on demand.
Who is this for?
Our plans are built for SaaS, AI, eCommerce brands, and agencies that need consistent, senior-level design without the cost and complexity of managing a team.
Who is this for?
Our plans are built for SaaS, AI, eCommerce brands, and agencies that need consistent, senior-level design without the cost and complexity of managing a team.
Who is this for?
Our plans are built for SaaS, AI, eCommerce brands, and agencies that need consistent, senior-level design without the cost and complexity of managing a team.
Who is this for?
Our plans are built for SaaS, AI, eCommerce brands, and agencies that need consistent, senior-level design without the cost and complexity of managing a team.
What does “1 designer” mean?
You can queue unlimited requests, but designer works on one task at a time. When that’s done, the next task in your queue begins.
What does “1 designer” mean?
You can queue unlimited requests, but designer works on one task at a time. When that’s done, the next task in your queue begins.
What does “1 designer” mean?
You can queue unlimited requests, but designer works on one task at a time. When that’s done, the next task in your queue begins.
What does “1 designer” mean?
You can queue unlimited requests, but designer works on one task at a time. When that’s done, the next task in your queue begins.
What about “Up to 10 designers”?
This gives you the power and speed of up to 10 designers on standby, waiting for your tasks. That means we’ll work on multiple requests in parallel, giving you maximum speed and flexibility.
What about “Up to 10 designers”?
This gives you the power and speed of up to 10 designers on standby, waiting for your tasks. That means we’ll work on multiple requests in parallel, giving you maximum speed and flexibility.
What about “Up to 10 designers”?
This gives you the power and speed of up to 10 designers on standby, waiting for your tasks. That means we’ll work on multiple requests in parallel, giving you maximum speed and flexibility.
What about “Up to 10 designers”?
This gives you the power and speed of up to 10 designers on standby, waiting for your tasks. That means we’ll work on multiple requests in parallel, giving you maximum speed and flexibility.
What does “Unlimited tasks” mean?
You can add as many requests as you want to your queue. We’ll complete them in order.
What does “Unlimited tasks” mean?
You can add as many requests as you want to your queue. We’ll complete them in order.
What does “Unlimited tasks” mean?
You can add as many requests as you want to your queue. We’ll complete them in order.
What does “Unlimited tasks” mean?
You can add as many requests as you want to your queue. We’ll complete them in order.
What’s included in the subscription?
Every plan includes unlimited requests, unlimited revisions, average 48-hour delivery, and the ability to cancel anytime. Each tier adds more types of services and flexibility (like UI/UX or Framer development).
What’s included in the subscription?
Every plan includes unlimited requests, unlimited revisions, average 48-hour delivery, and the ability to cancel anytime. Each tier adds more types of services and flexibility (like UI/UX or Framer development).
What’s included in the subscription?
Every plan includes unlimited requests, unlimited revisions, average 48-hour delivery, and the ability to cancel anytime. Each tier adds more types of services and flexibility (like UI/UX or Framer development).
What’s included in the subscription?
Every plan includes unlimited requests, unlimited revisions, average 48-hour delivery, and the ability to cancel anytime. Each tier adds more types of services and flexibility (like UI/UX or Framer development).
Do unused tasks roll over?
Yes. If you pause your subscription, the remaining days of your billing cycle can be used later.
Do unused tasks roll over?
Yes. If you pause your subscription, the remaining days of your billing cycle can be used later.
Do unused tasks roll over?
Yes. If you pause your subscription, the remaining days of your billing cycle can be used later.
Do unused tasks roll over?
Yes. If you pause your subscription, the remaining days of your billing cycle can be used later.
How fast will I get my designs?
Most tasks are completed within an average of 48 hours, depending on complexity.
How fast will I get my designs?
Most tasks are completed within an average of 48 hours, depending on complexity.
How fast will I get my designs?
Most tasks are completed within an average of 48 hours, depending on complexity.
How fast will I get my designs?
Most tasks are completed within an average of 48 hours, depending on complexity.
How do you handle larger requests?
Larger requests are broken down on Blackgrid's end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
How do you handle larger requests?
Larger requests are broken down on Blackgrid's end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
How do you handle larger requests?
Larger requests are broken down on Blackgrid's end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
How do you handle larger requests?
Larger requests are broken down on Blackgrid's end. This applies to full-scale website or mobile app designs, UI/UX work, etc. You should expect to receive a reasonable amount of work every 24-48 hours until the entire request is done.
What if I only have a single request?
That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.
What if I only have a single request?
That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.
What if I only have a single request?
That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.
What if I only have a single request?
That's fine. You can pause your subscription when finished and return when you have additional design needs. There's no need to let the remainder of your subscription go to waste.
What if I need revisions?
You can request as many changes as you need until you’re happy, all included in your subscription.
What if I need revisions?
You can request as many changes as you need until you’re happy, all included in your subscription.
What if I need revisions?
You can request as many changes as you need until you’re happy, all included in your subscription.
What if I need revisions?
You can request as many changes as you need until you’re happy, all included in your subscription.
How do I request tasks?
You’ll have a dedicated Trello board to submit and track all your requests.
How do I request tasks?
You’ll have a dedicated Trello board to submit and track all your requests.
How do I request tasks?
You’ll have a dedicated Trello board to submit and track all your requests.
How do I request tasks?
You’ll have a dedicated Trello board to submit and track all your requests.
Do we need meetings?
No. Apart from qucik 15-30 minute demo call, everything happens asynchronously through your task board.
Do we need meetings?
No. Apart from qucik 15-30 minute demo call, everything happens asynchronously through your task board.
Do we need meetings?
No. Apart from qucik 15-30 minute demo call, everything happens asynchronously through your task board.
Do we need meetings?
No. Apart from qucik 15-30 minute demo call, everything happens asynchronously through your task board.
How does the free trial work?
You can try Blackgrid free for 14 days. If you cancel before the trial ends, you won’t be charged. If you continue, your subscription renews automatically.
How does the free trial work?
You can try Blackgrid free for 14 days. If you cancel before the trial ends, you won’t be charged. If you continue, your subscription renews automatically.
How does the free trial work?
You can try Blackgrid free for 14 days. If you cancel before the trial ends, you won’t be charged. If you continue, your subscription renews automatically.
How does the free trial work?
You can try Blackgrid free for 14 days. If you cancel before the trial ends, you won’t be charged. If you continue, your subscription renews automatically.
Do I need my card for the trial?
Yes, but you won’t be charged until your trial period ends. You can cancel anytime before then. Just say you want out in your support card in Trello, with no friction, we'll opt you out.
Do I need my card for the trial?
Yes, but you won’t be charged until your trial period ends. You can cancel anytime before then. Just say you want out in your support card in Trello, with no friction, we'll opt you out.
Do I need my card for the trial?
Yes, but you won’t be charged until your trial period ends. You can cancel anytime before then. Just say you want out in your support card in Trello, with no friction, we'll opt you out.
Do I need my card for the trial?
Yes, but you won’t be charged until your trial period ends. You can cancel anytime before then. Just say you want out in your support card in Trello, with no friction, we'll opt you out.
How does the pausing feature work?
We understand you might not always have enough design work to fill a full month. That’s why you can pause your subscription anytime. Each billing cycle is 31 days. For example, if you use the service for 21 days and then pause, your billing stops and you’ll have 10 unused days saved. You can come back later and continue right where you left off.
How does the pausing feature work?
We understand you might not always have enough design work to fill a full month. That’s why you can pause your subscription anytime. Each billing cycle is 31 days. For example, if you use the service for 21 days and then pause, your billing stops and you’ll have 10 unused days saved. You can come back later and continue right where you left off.
How does the pausing feature work?
We understand you might not always have enough design work to fill a full month. That’s why you can pause your subscription anytime. Each billing cycle is 31 days. For example, if you use the service for 21 days and then pause, your billing stops and you’ll have 10 unused days saved. You can come back later and continue right where you left off.
How does the pausing feature work?
We understand you might not always have enough design work to fill a full month. That’s why you can pause your subscription anytime. Each billing cycle is 31 days. For example, if you use the service for 21 days and then pause, your billing stops and you’ll have 10 unused days saved. You can come back later and continue right where you left off.
Can I cancel my subscription?
Absolutely. There are no contracts. Cancel whenever you no longer need the service.
Can I cancel my subscription?
Absolutely. There are no contracts. Cancel whenever you no longer need the service.
Can I cancel my subscription?
Absolutely. There are no contracts. Cancel whenever you no longer need the service.
Can I cancel my subscription?
Absolutely. There are no contracts. Cancel whenever you no longer need the service.
What if I need more active tasks?
That’s where our Enterprise plan comes in. It’s the only way to run unlimited active tasks in parallel, giving you full creative coverage.
What if I need more active tasks?
That’s where our Enterprise plan comes in. It’s the only way to run unlimited active tasks in parallel, giving you full creative coverage.
What if I need more active tasks?
That’s where our Enterprise plan comes in. It’s the only way to run unlimited active tasks in parallel, giving you full creative coverage.
What if I need more active tasks?
That’s where our Enterprise plan comes in. It’s the only way to run unlimited active tasks in parallel, giving you full creative coverage.
How does Framer development work?
Framer development is included within Complete plan and is simply treated as a design request. As long as your website can be supported by the Framer platform, Blackgrid will take care of the development to ensure maximum fidelity when it comes to the final product.
Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, a Blackgrid subscription is not necessary to maintain your website.
How does Framer development work?
Framer development is included within Complete plan and is simply treated as a design request. As long as your website can be supported by the Framer platform, Blackgrid will take care of the development to ensure maximum fidelity when it comes to the final product.
Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, a Blackgrid subscription is not necessary to maintain your website.
How does Framer development work?
Framer development is included within Complete plan and is simply treated as a design request. As long as your website can be supported by the Framer platform, Blackgrid will take care of the development to ensure maximum fidelity when it comes to the final product.
Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, a Blackgrid subscription is not necessary to maintain your website.
How does Framer development work?
Framer development is included within Complete plan and is simply treated as a design request. As long as your website can be supported by the Framer platform, Blackgrid will take care of the development to ensure maximum fidelity when it comes to the final product.
Once the website is fully developed, the site will be transferred to your account, where you will own it from that point forward. Therefore, a Blackgrid subscription is not necessary to maintain your website.
Are there any refunds?
Due to the high quality nature of the work, there will be no refunds issued. However, we now offer 14-day free trial on certain plans to see if we're a good fit!
Are there any refunds?
Due to the high quality nature of the work, there will be no refunds issued. However, we now offer 14-day free trial on certain plans to see if we're a good fit!
Are there any refunds?
Due to the high quality nature of the work, there will be no refunds issued. However, we now offer 14-day free trial on certain plans to see if we're a good fit!
Are there any refunds?
Due to the high quality nature of the work, there will be no refunds issued. However, we now offer 14-day free trial on certain plans to see if we're a good fit!
The design flow
built around you
The design flow
built around you
Headquartered in Croatia, European Union